NUMERA support
Write to us at support@rightimagedigital.com. We read every message. From the app: Settings › Help & support › Send feedback.
How are my numbers calculated?
Every number in the app opens to its full arithmetic: each letter and its value, the parts of the date and every reduction. The method is published in the app (Learn › How we calculate) and on the method page.
Why is my number 11 and not 2?
11, 22 and 33 are master numbers. The default method keeps them; you can choose to reduce them in Settings › Chart & method.
I think a number is wrong.
Open the number, then “Report an incorrect calculation”. We check every report against the published method.
Who can see my birth details?
Only you. Your chart is calculated on your device and, if you sign in, kept in your account. It is never in usage data and never shared unless you share it.
How does Premium billing work?
Premium is an auto-renewing subscription, monthly or yearly, through the App Store. It renews until you cancel. If a free trial is offered, it becomes a paid plan when it ends unless you cancel before then.
How do I cancel?
On your iPhone: Settings › your name › Subscriptions › NUMERA. In the app: Settings › Subscription › Manage subscription. Premium stays on until the end of the period you paid for.
I bought Premium on another device, or reinstalled the app.
Open the paywall or Settings › Subscription and tap Restore purchases, signed in to the same Apple Account you bought with.
How do I get a refund?
App Store purchases are refunded by Apple: reportaproblem.apple.com.
How do I get a copy of my data?
With an account: Settings › Privacy › Export my data, as a readable PDF and a JSON file. Your journal can also be exported on your device from Journal › Insights.
How do I delete my account?
Settings › Privacy › Delete account. Deleting your account doesn’t cancel an App Store subscription; cancel it as above. More on Delete your account.
NUMERA readings are invitations to reflect, not predictions. If something you read worried you, or you’re going through something hard, please reach out to someone you trust, or a crisis line such as 988 in the US or findahelpline.com elsewhere.